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We strive to serve our valued customers, please let us know what we can do to make you a satisfied customer. You can view and down load all our product user manual from here. You can also down load all our product software.

7-Days 100% Satisfaction Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "7 days Money back" return policy for most products that you-the end-user customer-purchase directly from Simpro Inc. Under this policy, you may return to Simpro Inc. products that you purchased directly from Simpro Inc. for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:

New Products: All new products, accessories and parts still in its sealed package, may be returned within thirty (30) days from the date on the packing slip or invoice. 

To return products, e-mail or call Simpro Inc. customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See Contact Us to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Simpro Inc. within five days of the date that Simpro Inc. issues the Credit Return Authorization Number. You must also return the products to Simpro Inc. in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

You can also used the Request and exchange form below.


Request and exchange Request Form

Select the items that apply, and then let us know how to contact you.

Request for Credit Return Authorization Number
Send company literature
Have a salesperson contact me

Purchase Date